Privacy Policy

FaciliTech UK (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information safely and transparently.
This Privacy Policy explains how we collect, use, and protect the information you share with us.

FaciliTech Ltd
Registered in England & Wales
Registered Number:  16779718 

We provide friendly, jargon-free home and remote technology support to individuals, families, and community partners across the UK.

We may collect and store the following types of information:

Examples: 

Personal Details- Name, address, telephone number, and email address

Service Information - Details of the services you request, visit notes, and appointment history

Payment Information - Basic billing details (handled securely through our payment provider; we do not store full card data)

Communication Data - Emails, messages, or feedback you send to us

Website Data - Contact form entries, IP addresses, and browsing behaviour (via cookies or analytics tools) 

We only collect what is necessary to deliver our services effectively and safely.

We use your information to:

• Arrange and deliver home or remote support appointments
• Communicate with you about your bookings and ongoing help
• Send follow-up information, guides, or appointment reminders
• Improve our services and website experience
• Maintain records for accounting and regulatory compliance
• (With your consent) updates, newsletters, or offers relevant to you
   

We will never sell or rent your personal information to third parties.

We process your personal data under one or more of the following legal bases:

• Contractual necessity – to deliver the services you’ve requested
• Legitimate interest – to manage appointments, feedback, and service improvement
• Legal obligation – to meet accounting or regulatory requirements
• Consent – when you agree to receive marketing or newsletters (you may withdraw consent at any time)
   

• Data is stored securely using password-protected systems and, where applicable, encrypted cloud storage.
• Any paper records are kept in locked storage and disposed of securely.
• Access is limited to authorised FaciliTech staff or trusted contractors who are bound by confidentiality agreements.
• We retain information only for as long as necessary to provide our services and meet legal obligations.
   

We may share limited personal data with trusted third parties who help us operate effectively, such as:

• Secure payment processors (e.g. Stripe, SumUp)
• Email or cloud-storage providers (e.g. Microsoft 365, Google Workspace)
• Subcontracted technicians or advisors (DBS-checked and bound by confidentiality)
   

All third-party providers are carefully selected and meet UK GDPR standards.

Under UK data protection law, you have the right to:

• Access a copy of the data we hold about you
• Correct or update inaccurate information
• Request deletion of your data (“right to be forgotten”)
• Object to certain processing or withdraw consent
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you are concerned about how your data is handled
   
  • Website: www.ico.org.uk
  • Telephone: 0303 123 1113
     

To exercise your rights, email help@facilitech.co.uk with the subject line Data Request.

Our website may use cookies and small text files to improve user experience and collect anonymous visitor statistics.
You can adjust your browser settings to block or delete cookies at any time.

Analytics data helps us understand how visitors use the site, but it does not personally identify you.

FaciliTech UK services are designed for adults. We do not knowingly collect or store information about children under 16.

We may update this Privacy Policy periodically. Any significant changes will be posted on our website with the updated date clearly shown.

If you have questions or concerns about this policy or how we handle your data, please contact:
📧 robbie.massey@gmail.com
📞 07306 527 006
📮 www.facilitechuk.com